Frequently Asked Questions
Getting Started
How do I place an order for custom invitations?
Starting your order is easy! Browse our collections and add your chosen design to your cart, or book a consultation if you'd like personalized guidance. Once your order is placed, our design team will reach out within 1–2 business days to gather your wording, color preferences, and any customization details. We'll take it from there!
Is there a minimum order quantity?
Yes — our minimum order is 25 pieces per design. We recommend ordering a few extras (10–15%) to account for last-minute additions to your guest list, as reprints are subject to a new minimum and additional production time.
Can I customize the wording, colors, and fonts?
Absolutely! Every invitation is made just for you. You can customize the wording, font style, ink colors, and layout. Some designs have more flexibility than others, so if you have a specific vision in mind, just let us know and we'll do our best to bring it to life.
The Proofing Process
How does the proofing process work?
After you place your order and submit your details, our design team will create a digital proof — a preview of exactly how your invitation will look — and send it to you via email within 2–3 business days. You'll have the opportunity to review every detail and request revisions before anything goes to print. We want you to love it!
How many rounds of revisions do I get?
We include up to 3 rounds of revisions with every order at no extra charge. Additional revision rounds beyond that may incur a small fee. We find that most clients are happy within 1–2 rounds — our designers are great listeners!
What happens after I approve my proof?
Once you give us the green light, your order moves into production. Please review your proof carefully before approving, as we are unable to make changes or issue refunds once printing has begun.
Paper & Printing Options
What paper stocks do you offer?
We offer a range of premium paper options to suit every style and budget:
- Signature Matte: Our most popular choice — smooth, elegant, and versatile.
- Luxe Cotton: A thick, soft paper with a beautiful tactile feel, perfect for classic and formal events.
- Pearlescent: A subtle shimmer finish that catches the light beautifully.
- Kraft: A warm, natural texture ideal for rustic or bohemian aesthetics.
Not sure which paper is right for you? We're happy to send a sample kit — just reach out!
Do you offer foil printing?
Yes! Foil stamping is available in gold, silver, rose gold, and copper. Foil adds a stunning, eye-catching finish to names, monograms, or design accents. Please note that foil printing requires additional production time (add 3–5 business days) and is available on select paper stocks.
What about letterpress and debossing?
Letterpress creates a beautiful, tactile impression pressed into thick cotton paper — a timeless choice for formal invitations. Debossing creates a subtle, elegant indentation without ink, perfect for monograms and borders. Both options are available on our Luxe Cotton stock and require an additional 5–7 business days for production.
Can I mix printing techniques?
Yes! Many of our clients love combining techniques — for example, letterpress with a foil monogram, or digital printing with a debossed border. Pricing varies by combination, so book a consultation or contact us for a custom quote.
Turnaround & Production Time
How long does it take to receive my invitations?
Here's a general timeline from order placement to delivery:
- Digital proof: 2–3 business days after you submit your details
- Revision & approval: Varies — typically 1–5 business days depending on feedback rounds
- Standard printing: 5–7 business days after proof approval
- Foil printing: 8–10 business days after proof approval
- Letterpress / Deboss: 10–14 business days after proof approval
- Shipping: 2–5 business days (domestic)
We recommend ordering at least 4 months before event Weddings, Quinces and Sweet 16's and other occasions 6–8 weeks before event to allow plenty of time for proofing, production, and any unexpected delays.
Do you offer rush orders?
Rush production is available for an additional fee, subject to availability. Please contact us before placing your order to confirm we can accommodate your timeline.
Shipping & Delivery
Where do you ship?
We ship throughout the United States. International shipping may be available on a case-by-case basis — please contact us for details and a shipping quote.
How will my invitations be packaged?
Your invitations are carefully packaged in protective boxes with tissue paper to ensure they arrive in perfect condition. We take great care to make sure your order is as beautiful when it arrives as it was when it left our studio.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
What if my order arrives damaged?
We're so sorry if that happens! Please contact us within 48 hours of receiving your order with photos of the damage, and we'll make it right.
Still Have Questions?
We'd love to hear from you! Send us a message or book a consultation and we'll get back to you as soon as possible.