Refund policy


Returns & Refunds Policy 

and Terms and Conditions


Triple C’s Invites

Terms & Conditions / Final Sale Policy

At Triple C’s Invites, we take great pride in creating high-quality, personalized stationery. Because each item is custom-made specifically for you, we ask that you review the following policies carefully before placing your order.

Order Cancellations

If you need to cancel your order, please contact Triple C’s Invites immediately at
triplecsinvites@gmail.com

Before Final Proof Approval

If your final proof has not yet been approved and your order has not entered production, you may request to cancel your order. However:

  • All deposits are non-refundable

  • Customers will be responsible for the cost of any materials, supplies, or services already purchased or initiated for the project

After Final Approval / Production Stage

Once the final proof has been approved and your order has entered the production or printing stage, the order cannot be canceled, modified, or refunded.

Refunds & Exchanges

Due to the custom and personalized nature of our products:

ALL SALES ARE FINAL
NO REFUNDS. NO EXCHANGES.

Each item is created based on the customer’s specific design selections, wording, colors, and event details. Because of this, items cannot be restocked or resold once production has begun.

Non-Refundable Services

The following services and fees are non-refundable under all circumstances:

  • Custom design services

  • Digital files and artwork

  • Rush production fees

  • Shipping and handling fees

  • Specialty materials or custom sourced items

  • Deposits

Proof Approval & Customer Responsibility

Customers will receive a digital proof prior to printing.

It is the customer’s responsibility to carefully review the proof for accuracy, including but not limited to:

  • Spelling

  • Grammar

  • Punctuation

  • Names

  • Dates

  • Times

  • Addresses

  • Event details

  • Layout and design elements

By providing final proof approval, the customer confirms that all information is correct and ready for printing.

Triple C’s Invites is not responsible for any errors that appear in the final printed product that were present in the approved proof.

Reprints requested due to customer-approved errors will require a new order and additional printing fees.

Customer-Provided Content

Triple C’s Invites is not responsible for errors in text, wording, names, dates, or information provided directly by the customer.

Customers assume full responsibility for the accuracy of all submitted content. Triple C’s Invites will reproduce the content exactly as provided and approved in the final proof.

Color Variations

Colors may appear differently on phones, tablets, and computer monitors due to screen settings and lighting differences.

Slight color variations between digital proofs and final printed products are normal in the printing process and do not qualify as printing defects.

Our Commitment to Excellence

Triple C’s Invites makes every effort to ensure accuracy and quality in every order.

If an error occurs on our part, such as:

  • Incorrect invitation style

  • Wrong color or design printed

  • Production defects

  • Significant printing inconsistencies

  • Items that differ from the approved final proof

We will review the issue carefully and work promptly to resolve the matter.

To initiate a review:

  • Contact us within 3 business days of delivery

  • Provide clear photographic documentation of the issue

If the concern is confirmed to be a production error by Triple C’s Invites, we will reprint the affected items or provide an appropriate resolution at our discretion.

Refunds will not be issued due to the custom nature of our products.

Damaged or Defective Items

If your order arrives damaged during transit or contains a verified production defect, please notify us within 3 business days of delivery and provide photo documentation of:

  • The damaged items

  • The packaging

  • The shipping label

All claims will be reviewed on a case-by-case basis. If the issue is verified as a production defect or shipping damage, a replacement of the affected items may be issued at our discretion.

Shipping & Handling

Local pickup is available at this time.

Shipping can be arranged at the customer’s request.

Once an order leaves our studio and is transferred to the shipping carrier:

  • Triple C’s Invites is not responsible for shipping carrier delays

  • Delivery times are not guaranteed

  • Triple C’s Invites is not responsible for packages lost, delayed, or mishandled by the carrier

However, we will assist customers with filing shipping claims when applicable.

Design Ownership & Copyright

All designs, artwork, layouts, and creative concepts created by Triple C’s Invites remain the intellectual property of Triple C’s Invites unless otherwise agreed upon in writing.

Designs may not be reproduced, copied, shared, altered, or used by another printer or designer without written permission.

Unauthorized reproduction or distribution of our designs is strictly prohibited.

Portfolio & Marketing Rights

Triple C’s Invites reserves the right to photograph, display, and share completed designs and products for portfolio, marketing, social media, and promotional purposes.

This may include use on:

  • Social media platforms

  • Website galleries

  • Advertising materials

  • Marketing publications

Personal event details such as addresses or sensitive information may be partially concealed for privacy when appropriate.

Payment Disputes & Chargebacks

By placing an order with Triple C’s Invites, the customer agrees to the terms and conditions outlined in this policy.

Customers agree not to initiate a chargeback or payment dispute with their bank or payment provider for services or products that have been properly delivered in accordance with the approved proof and agreed-upon order details.

If a customer has a concern regarding their order, they must first contact Triple C’s Invites at triplecsinvites@gmail.com so that we may review and attempt to resolve the matter.

Initiating a fraudulent or unwarranted chargeback after receiving custom goods or services may result in the customer being responsible for:

  • The full cost of the order

  • Chargeback fees incurred by Triple C’s Invites

  • Collection or legal fees if necessary

Triple C’s Invites reserves the right to provide documentation including approved proofs, email correspondence, invoices, and production records to the payment processor as evidence that the order was fulfilled according to the agreed terms.

Agreement to Terms

By placing an order with Triple C’s Invites and approving your final proof, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Contact Information

If you have any questions regarding these policies, please contact us before placing your order.

📧 triplecsinvites@gmail.com

At Triple C’s Invites, we take pride in delivering a beautiful, detail-driven experience for your most meaningful celebrations. Thank you for trusting us with your special moments.